Quality care analyst

  • Street: Robert-Bourassa (university)
  • City: Montreal
  • Privince/State: Quebec
  • Country: Canada
  • Zip/Postal Code: H3A 2A5
  • Listed: November 7, 2016 3:55 pm
  • Expires: This ad has expired
Quality care analyst


The following is a posting for full and part time work for a reputable insurance company located minutes away by foot from the McGill campus. You will be required to:

***Provide Dan Schwartz as reference for best results ***

Support the development of competencies of all belairdirect employees. Work specifically for the sales department, but could be asked to assist competencies development in other units, such as claims and underwriting.

***Provide Dan Schwartz as reference for best results ***

Following tasks will be required:

•Remain current regarding front line issues by taking incoming loyalty and acquisition calls
•Continue to maintain expert level performance while contributing to the growth of the organization
•Help to develop solutions for best practices through hands on experience
•Support the development of knowledge and competencies of his/her peers in sales through verbal and written feedback
•Analyse training and coaching needs as well as ways to improve processes by analysing the results of call evaluations
•Respond to special requests from Quality Call Unit Manager such as reporting or analysis
•Provide coaching and feedback to sales that supports agent development
•Participate in projects as required

***Provide Dan Schwartz as reference for best results ***

Ad Reference ID: 8175820a1a760f41

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