Tenant Support

For questions regarding your lease agreement, terms, or renewal, please contact the SSMU Operations Department. They manage all tenant relationships and can provide guidance on your specific agreement.

• Building Services Department: buildingdirector@ssmu.ca
• Phone: 514-398-6800

Reporting Issues

Tenants should report maintenance issues (e.g., lighting, heating, plumbing, pests) within their leased space using the form below.

Responsibility

As outlined in standard lease agreements:

• Building Services is responsible for: Building structure, electrical systems, plumbing, HVAC, common areas, and building-wide systems.
• Tenants are responsible for: Interior fixtures, tenant-owned equipment, cosmetic issues, and any damage beyond normal wear and tear.

For specific questions about responsibility for repairs in your space, please refer to your lease agreement or contact the Operations Department.

Report Maintenance Issue

• New Keys/Cards: Submit a key request form (available at the Building Services office) with proper identification and authorization
• Replacements: Lost or damaged keys/cards must be reported immediately and may incur a replacement fee
• Returns: All keys/cards must be returned at the end of the lease term

Building Security: For information regarding building security procedures and emergency contacts, please refer to the Security page.

Building Access Request Form

Mail and deliveries for tenants are processed as follows:

• Regular mail is sorted daily and delivered to tenant mailboxes
• Packages are received at the main reception and tenants are notified via email
• Large deliveries requiring loading dock access should be scheduled in advance through Building Services

For vehicle access and loading dock information, please refer to the Parking and Delivery Policy.

All modifications to leased spaces require prior written approval:

1. Submit a detailed request to Building Services including overall need, budget, timeline, and any additional information
2. Building Services will review for compliance with building codes and policies
3. McGIll will review the submission to establish scope, resources, timeline, costs and compliances
4. Written approval must be received from the required stakeholder before any work begins

Unauthorized modifications may result in lease violations and restoration charges.

Submit a maintenance request through Building Services TIcket System specifying the temperature issue and location.

Building Access Request Form

Submit a key request form to Building Services with proper authorization from your organization’s leadership.

Building Access Request Form

During business hours, contact Building Services at 514-776-5989. After hours, contact the Building Porter at 514-617-0081.