Mental Health Resource Available: Keep.meSAFE

Mental Health Resource Available: Keep.meSAFE

In light of the rapidly developing circumstances and subsequent changes in provincial and institutional protocols surrounding the Coronavirus 2019 (COVID-19), it is extremely important to recognize the effect these compounded stressors can have on your wellness. As such, the SSMU would like to introduce all undergraduate students to the new Keep.meSAFE mental health service that is now available at no cost at this time. The following page outlines the details of the service and how to access it.

Further, if you are feeling overwhelmed, there are many actions one can take to help soothe daily feelings of anxiety:

  • Take breaks from following the mainstream media.
  • Focus on information from credible sources such as the World Health Organization and the Public Health Agency of Canada.
  • Use technology to check-in with friends and family around the world.
  • Practice healthy habits such as getting enough sleep, eating well and limiting daily caffeine intake.
  • If you require immediate crisis assistance, please call 911.

The SSMU is working diligently alongside the McGill administration to ensure student wellbeing is a priority as changes occur. If you have questions about COVID-19, please do not hesitate to contact

Please note the introduction of this service is in no way related to the upcoming Winter 2020 Referendum question. It is a reflection of increased student need for accessible, culturally sensitive, inclusive mental health services.

Thank you for your continued understanding.

About Keep.meSAFE

Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides access to:

  • In-person counselling appointments with hundreds of licensed counsellors in the City of Montreal, with minimal wait times.
  • 24/7/365 immediate and unlimited access to licensed counsellors through telephone and mobile chat, even when travelling abroad.
  • Mental health care in over 60 languages.

It’s key features include:

  • In-person counselling. Keep.meSAFE isn’t just a mobile service – it also provides access to hundreds of licensed counsellors for in-person sessions.
  • Short wait times. Phone and chat services with licensed professionals are typically scheduled within minutes. In-person and video call sessions are typically scheduled within 72 hours after reaching out.
  • Fully licensed professional clinicians, every time. Whether attending an in-person session, talking on the phone, video calling, or mobile chatting, every person you speak with is a licensed clinician with a minimum of five years’ experience in the field.
  • Unlimited support through call and mobile chat, 24/7/365. Need to chat before a big presentation, while at a friend’s house, when you can’t sleep, or when you’re travelling? Message or call a licensed counsellor at any time, any day of the week, as much as you need, from anywhere in the world.
  • Diverse counsellors who get it. Match with a counsellor who understands your experience and the unique needs of your community (including LGBTQ2+, BIPOC, immigrant communities, international students, individuals with disabilities, veterans, and more).
  • Confidential and secure service. Beyond the legal limits of confidentiality (i.e., a threat of harm to yourself or others), your information will never be shared without your informed written consent. Your account is also never linked with your McGill ID number.
  • International support that speaks your language. Keep.meSAFE’s mental health counselling is available in over 60 languages, and can be accessed internationally—use the service when you’re travelling, home for the holidays, or studying abroad.
  • Equal care for both campuses. Keep.meSAFE’s network of counsellors extend throughout Montreal and Sainte-Anne-de-Bellevue, so you can access in-person counselling close to home.
Accessing Keep.meSAFE
  1. Download the MySSP app, available on all mobile devices in the App Store.
  2. Once on the app, set up your profile under the “Profile” tab at the bottom of the screen. This is extremely important as it will allow you access to the entirety of Keep.meSAFE’s services.
  3. Start accessing services.
    – To start a phone call: Click the phone icon in the top right hand corner or click the “Contact” tab at the bottom of the screen.
    – To start a chat conversation: Click the message bubble icon in the top right hand corner or click the “Contact” tab at the bottom of the screen.
  4. If you are currently outside of Canada: use one of the two following options to avoid international phone charges.
    – Start a phone call. When you connect with your counsellor, indicate that you are calling internationally and request that they call you back. Provide your phone number. The counsellor will call you as soon as possible. Incoming calls do not collect charges.
    – Start a chat conversation. Indicate that you are international and request that the next available counsellor call you. Provide your phone number. A counsellor will call you as soon as possible. Incoming calls do not collect charges.
  5. If you require immediate, crisis assistance please call 911.
  6. Sincerely,

    Olivia Frank / Mental Health Commissioner |
    Billy Kawasaki / Vice-President (Student Life) |
    Bryan Buraga / President |
    Madeline Wilson / Vice-President (University Affairs) |
    Adam Gwiazda-Amsel / Vice-President (External Affairs) |
    Sanchi Bhalla / Vice-President (Internal) |
    Sam Haward / Vice-President (Finance) |

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